At Navigatio Travel Solutions Private Limited (“Navigatio”), we understand the significance of your privacy and are committed to safeguarding the confidentiality of the personal information you entrust to us. As a responsible data controller and processor, we take every reasonable measure to ensure that your data is handled securely and transparently.

This Privacy Policy outlines the principles and practices followed by Navigatio and its affiliated entities regarding the collection, use, processing, and protection of your personal information (“Personal Information”) across our various service platforms.

This Policy applies to any individual (“User”) who accesses, inquiries about, or purchases any product or service offered by Navigatio through its customer engagement channels, including the website, mobile application, mobile site, and offline touchpoints such as call centres and physical offices (collectively referred to as “Sales Channels”).

For the purposes of this Policy, the terms “you” or “your” refer to the User, while “we,” “us,” or “our” refer to Navigatio. The term “Website” encompasses all of our online platforms, including websites, mobile sites, and mobile applications.
By using any of the Sales Channels, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy, we advise you not to access or use our platforms or services.

Please note that this Policy does not extend to third-party websites, mobile sites, or mobile applications, even if they are linked through our website. The data practices and privacy policies of such third parties may differ substantially from ours. We encourage you to independently review the privacy policies of any external parties with whom you interact.

This Privacy Policy forms a part of and should be read in conjunction with the User Agreement governing your use of Navigatio’s services. Any capitalized terms not otherwise defined herein shall carry the meaning assigned to them in the User Agreement.

CONTENT

By accessing the Booking Platform, submitting information, or availing of the services offered thereunder, you expressly consent to the collection, use, storage, disclosure, and processing of your personal information, including any sensitive personal data or information, in accordance with this Policy.

Type of Information We Collect and Its Legal Basis

The information detailed herein is collected to enable Navigatio to provide the services requested by you and to comply with applicable legal obligations, contractual requirements, and responsibilities toward third parties, as per the User Agreement.

"Personal Information" of the User shall include any data voluntarily shared by the User or collected by Navigatio for the following purposes:

Registration on the Website: information provided at the time of subscribing or registering, which may include:

- Full name, gender, marital status, religion, age, profile photo;
- Contact information such as email address, postal address, phone numbers, and frequent flyer numbers;
- Financial information including bank account details, credit/debit card data, income details, lifestyle preferences, billing history, and payment preferences.

Other Information and Documents: Navigatio may also collect:

- Transactional history relating to bookings and services (excluding banking data);
- Login credentials, passwords, and authentication details used in connection with our Services;
- Uploaded files including images and documents stored on Navigatio’s servers;
- Public data or information obtained from third-party sources including linked social media profiles (e.g., name, email, friend lists, profile images);
- Information pertaining to co-travelers for whom bookings are made, with confirmation that consent has been obtained for data sharing;
- Documents required for visa facilitation services, including passport copies, bank statements, completed application forms, and photographs;
- PAN and passport details for international bookings, as mandated by applicable regulations or the Liberalized Remittance Scheme (LRS) of RBI;
- Government-issued identification and declarations required for contactless hotel check-ins (e.g., Aadhaar, driver’s license, voter ID);
- Covid-19 vaccination status and certificates, when relevant to travel requirements or as voluntarily submitted.